Store Policy
Customer Care
At Maison Shevron, we believe that exceptional design deserves equally exceptional service.
Our support team is here to ensure that every step — from purchase to delivery and beyond — meets the standards of craftsmanship our brand represents.
If you have questions about your order, shipping, or our products, please contact us at sales@maisonshevron.com. We aim to respond within 24–48 hours on business days.
Rewards & SMS Program
Customers who purchase a Maison Shevron product may access our Rewards page to unlock thank-you gifts or limited-time rewards. By scanning the QR code or texting “GIFT” to +1 (708) 809-3745, you consent to receive limited follow-up messages related to your purchase and rewards. Msg & Data rates may apply. Reply STOP to unsubscribe or HELP for assistance at any time.
Participation in the Rewards program is voluntary and may be discontinued at any time.
After-Sales Support
If your item arrives damaged or defective, please email us within 7 days of delivery with your order number and photographs of the issue. Our team will review your request and arrange a replacement or return according to our warranty and return policy.
Privacy & Safety
Last updated: [August, 2025]
Maison Shevron (“we,” “our,” “us”) values your trust and is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, and safeguard your information when you visit www.maisonshevron.com, make a purchase, or interact with our brand.
1. Information We Collect
We may collect the following information:
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Personal information you provide during checkout or inquiry (name, email address, shipping address, phone number, payment details).
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Device and usage data such as browser type, IP address, and pages visited.
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Communication preferences for email or SMS subscriptions.
2. How We Use Your Information
We use your information to:
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Process and fulfill your orders.
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Provide customer support and respond to inquiries.
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Send order confirmations, shipping updates, and limited follow-up messages related to your purchase.
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Offer rewards, thank-you gifts, and product updates through our SMS or email programs (with your consent).
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Improve our website experience and marketing communications.
3. SMS & Text Message Communications
By texting “GIFT” or providing your phone number to Maison Shevron, you consent to receive limited follow-up text messages related to your purchase, rewards, or customer support.
Message frequency varies. Msg & Data rates may apply. You can reply STOP to unsubscribe or HELP for help at any time.
Consent to receive SMS messages is not a condition of purchase.
4. Cookies and Tracking Technologies
We use cookies and analytics tools to enhance site performance and improve user experience. You may disable cookies in your browser settings without limiting your ability to browse the site.
5. Data Protection & Storage
Your personal information is stored securely and accessible only to authorized personnel. We do not sell, trade, or rent personal data to third parties.
6. Third-Party Services
We may use trusted third-party partners (e.g., payment processors and shipping carriers) to complete your transactions. These partners are contractually obligated to protect your information.
7. Your Rights
You may request access to, update, or delete your personal information by contacting us at sales@maisonshevron.com. If you unsubscribe from marketing communications, you will still receive transactional messages related to active orders.
8. Changes to This Policy
We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Updates will be posted on this page with a revised “Last Updated” date.
9. Contact Us
Maison Shevron Customer Care
Email: sales@maisonshevron.com
Website: https://www.maisonshevron.com
Wholesale Inquiries
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Payment Methods
- Credit / Debit Cards
- PAYPAL
- Offline Payments